The SAIC and Entergy relationship, which began in 1999, was named Best Refreshed, to acknowledge the teamwork, mutual effort, and success of the parties in keeping their long-standing relationship responsive to changing goals and enhancing value outcomes.

According to Entergy Chief Information Officer Ray Johnson, “The relationship works for two key reasons. First, we both have committed ourselves to a set of contractual governance/relationship management practices and principles for which we are both incentivized. Second, the individuals who lead the relationship on both sides are personally committed to openness, honesty and continuous improvement.”

SAIC provides Entergy, one of the largest U.S. utilities, with comprehensive IT outsourcing services, including enterprise applications integration, PeopleSoft® consulting, e-business enablement and architecture, software engineering process improvement, integrated services management, security and penetration testing, technology consulting and nuclear plant support.

At the onset of the five-year agreement, SAIC transitioned 350 former Entergy employees and 100 contractors and assumed responsibility for operations and support of a wide array of Entergy's traditional IT services functions. In 2001, changes were made in the contract to help deliver new, transformational objectives for Entergy. In 2002, further modifications were made to help Entergy meet anticipated cost challenges, and the operational part of the contract was extended by two years.

"As a service provider, sometimes you have the good fortune of working with a customer that is highly committed to excellence in service delivery, to accessibility and honesty in the relationship and to continuous improvement -- and, as a result, you are made better for it,” said John Christens, Jr., SAIC corporate vice president and Entergy account program manager. “SAIC is fortunate to have just such a customer in Entergy."

The 2004 Outsourcing Excellence Award winners were announced May 5 at a ceremony and awards dinner hosted by the Sourcing Interests Group in conjunction with its annual conference. The Everest Group, Forbes and Wharton Executive Education sponsored the awards. The awards program (formerly known as the Editor's Choice Awards) was established in 1997 and honors both the buyer and service provider in each winning relationship.

Related Information:

• Awards & Recognition

  Additional Information:

  Visit SAIC's Outsourcing and Energy sections to learn more about our capabilities in these areas.

  SAIC is the largest employee-owned research and engineering company in the United States, providing information technology, systems integration and eSolutions to commercial and government customers. From science to solutions, SAIC engineers and scientists work to solve complex technical problems in national and homeland security, energy, the environment, space, telecommunications, health care and logistics. More information about SAIC can be found at www.saic.com.

  Statements in this announcement other than historical data and information constitute forward-looking statements that involve risks and uncertainties. A number of factors could cause our actual results, performance, achievements or industry results to be very different from the results, performance or achievements expressed or implied by such forward-looking statements. Some of these factors include, but are not limited to, the risk factors set forth in the Company's Annual Report on Form 10-K for the period ended January 31, 2004, and such other filings that the Company makes with the SEC from time to time. Due to such uncertainties and risks, readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof.

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